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Terms & Conditions

When you place an order, access the website, request a quote, or use our service, you are bound by certain legal limitations and responsibilities as a user and customer of Embroidery Patches UK. These regulations are clearly outlined in these terms and conditions that manage the entire process of customer dealing from order query and registration to aftersales services. All individuals or businesses that consider our service must abide by these terms and conditions to continue the service contract. In case of any disagreement or violation, we will immediately terminate the services.

Services

Embroidery Patches UK provides custom patch manufacturing, digitizing, artwork preparation, design assistance, and related embroidery services.

We reserve the right to refuse any order that:

  • Violates intellectual property rights.
  • Contains offensive, unlawful, or inappropriate content.
  • Cannot be produced to acceptable quality standards.

Quotations and Pricing

  • All quotations are provided based on the specifications supplied by the customer.
  • Prices may vary according to design complexity, size, quantity, backing type, and delivery requirements.
  • The quotes we offer remain valid for 30 days unless stated otherwise.
  • Prices are listed in GBP (£) unless otherwise specified.

Orders and Approval Process

  • Production will begin only after design approval and receipt of payment.
  • Customers are responsible for reviewing all digital proofs before approval.
  • Once a proof has been approved, the customer accepts responsibility for any errors, including spelling, dimensions, colours, or design elements.
  • If you request changes after the design approval, we may ask for additional charges and it may extend the production times.

Payment Terms

  • Full payment is required before production commences unless otherwise agreed in writing.
  • We accept major debit cards, credit cards, bank transfers, and other approved payment methods mentioned on our website.
  • If we do not receive payment, your order may be delayed or cancelled.

Production Times

  • We can only estimate the production times and they commence after final artwork approval and payment confirmation.
  • Standard production schedules may vary depending on order volume and complexity.
  • Rush production services may be available for an additional fee.
  • Embroidery Patches UK shall not be responsible for any late deliveries caused by circumstances beyond our reasonable control.

Shipping and Delivery

  • The delivery dates we offer are just an estimate and hence should not be considered as the final guarantees.
  • Any risk of loss is transferred to the customer upon dispatch.
  • The service shall not be liable for any courier delays, customs delays, weather disruptions, strikes, or other external factors.
  • Customers must ensure that the shipping information provided is accurate.

Artwork and Intellectual Property

  • When you submit an artwork to us, you confirm that you own the rights to use, reproduce, and authorise production of the submitted design.
  • You agree to indemnify Embroidery Patches UK against any claims arising from copyright, trademark, or intellectual property infringement.
  • We reserve the right to reject designs that may infringe third party rights.
  • Unless otherwise agreed, customers retain ownership of their submitted artwork.

Marketing Usage

  • We may photograph completed products and display them in our portfolio, website, social media channels, and promotional materials.
  • Customers may request confidentiality in writing before production starts, and we will make the best efforts to address such requests.

Returns, Refunds, and Replacements

Due to the customised nature of our products:

  • There is no return policy for approved custom orders.
  • Refunds or replacements may be offered if the delivered product significantly differs from the approved proof, the product contains manufacturing defects, or an error occurred due to our production process.
  • Refund claims must be submitted within 2 days of receiving the order.
  • Photographic evidence may be required before any request is assessed and verified.

Product Variations

Customers acknowledge that:

  • Slight colour variations can happen between digital proofs and embroidered products.
  • Slight size, thread, fabric, and placement variations are normal manufacturing tolerances.
  • Such minor variations shall not be considered defects.

Limitation of Liability

To the maximum extent permitted by law:

  • The liability of Embroidery Patches UK shall be limited to the amount paid for the affected order.
  • We shall not be liable for indirect, incidental, consequential, or business losses, including loss of profits, revenue, or goodwill.

Cancellation Policy

  • Orders may be cancelled before artwork approval.
  • Once production has commenced, cancellations may not be possible.
  • Any work completed before cancellation may be chargeable.
  • Review cancellation policy to learn more.

Website Usage

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt unauthorised access to our systems.
  • Copy, reproduce, or distribute website content without permission.

All website content remains the property of Embroidery Patches UK unless otherwise stated.

Privacy

Personal information submitted through our website shall be handled in accordance with our privacy policy.

Force Majeure

The service shall not be liable for failure or delay in production and delivery resulting due to the events beyond our reasonable control, such as natural disasters, pandemics, power outages, transportation disruptions, labour disputes, or governmental actions.

Governing Law

These Terms and Conditions shall be governed by and understood in accordance with the laws of England and Wales.

Any kind of disputes coming out of these terms shall be addressed under the exclusive jurisdiction of the courts of England and Wales.

Amendments

Embroidery Patches UK reserves the right to update or change these terms and conditions at any time without prior notice. The updated version will become effective immediately once it is posted on our website. The continued use of the service will constitute your agreement to the revised clauses.

Contact Information

For any questions regarding these terms and conditions, please contact our customer support team using the details mentioned on our website.