Privacy Policy

Embroidery Patches UK strives to ensure maximum safety and privacy protection for its clients. The following policy outlines the several practical and organisational measures we take in this regard. All clients who access our website, use our services, and interact with our service in any way must read, understand and agree with this policy to continue with our agency. In case of any disagreement, we advise against using our services.

Who We Are

Embroidery Patches UK provides custom embroidery patch design, manufacturing, digitizing, and related embroidery services to individuals, businesses, organisations, and clubs throughout the United Kingdom and beyond.

Information We Collect

We may collect the following types of information from you:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Company or organisation name if applicable

Order Information

Patch specifications
Design requirements
Artwork files
Quantity and sizing preferences
Order history

Payment Information

Payments are processed through secure third party payment providers. We do not store complete credit card or payment card details on our servers. Clients should review the privacy practices of these platforms themselves.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of visits
Website usage data

How We Use Your Information

We use your information to:

Process and fulfil orders
Provide quotations and customer support
Communicate regarding projects and deliveries
Improve our products and services
Verify transactions and prevent fraud
Send order updates and service notifications
Comply with legal obligations
Respond to inquiries and requests

Where permitted by law, we may also send promotional communications regarding our services. You may opt out at any time.

Artwork and Submitted Content

When you submit logos, images, designs, or artwork:

You confirm that you have the necessary rights to use and reproduce the submitted material.
We use submitted artwork solely for order fulfilment, production, and customer service purposes.
The service can retain the artwork for future reorders unless the client specifically requests its deletion, subject to legal and operational requirements.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse visitor behaviour
Remember user preferences
Enhance browsing experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers when necessary to:

Process payments
Deliver orders
Host and maintain our website
Provide customer support services
Meet legal or regulatory requirements

All third party providers are required to maintain appropriate confidentiality and security measures.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil contractual obligations
Provide customer support
Maintain business records
Comply with legal, tax, accounting, and regulatory requirements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We use reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Disclosure
Alteration
Loss
Misuse

While we strive to protect your information, however, please understand that no online transmission or storage method can be guaranteed as completely secure.

Your Rights

Subject to applicable data protection laws in the UK, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Request a copy of your data
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the customer support details provided on our website.

Third Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third party websites. We encourage users to review the privacy policies of any external sites they visit.

Children’s Privacy

Our services are only offered for individuals who are at least 18 years of age or who have the permission of a parent or legal guardian to access them.

We do not knowingly collect personal information from children under the age of 18.

Changes to This Privacy Policy

We have full rights to update this privacy policy from time to time to reflect changes in legal requirements, technology, or our business practices. Any updates will be posted on this page along with the revised effective date. If service continues, we will consider this your agreement to the revised clauses.

Contact Us

If you have any questions about this privacy policy or how your information is handled, please contact us using the details provided on our website. We will ensure to respond to privacy related inquiries efficiently and in accordance with applicable laws.